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Serenscent FAQs

diffuser FAQs

YouTube Video Embed
- Clean the mist tube: Dip a cotton swab in 90% isopropyl alcohol and clean the base of the mist tube located at the bottom of the diffuser head.
- Prepare the cleaning solution: Fill the provided empty 15 ml bottle with 90% isopropyl alcohol.
- Run the diffuser: Attach the cleaning solution bottle to the diffuser and run it on high for 30 minutes. This helps clear any buildup in the system.
- Replace the cleaning bottle: Turn off the diffuser, remove the cleaning solution bottle, and replace it with your SereneScent™ Essential Oil.
- While the 60 ml bottles are Costco exclusive, our SereneScent 120 ml and 15 ml size refills offer unbeatable savings and a wider variety of scents—enjoy more for less!
- SHOP OILS.
- The diffuser is designed to mist and pause at different times based on the intensity setting you choose. The unit does not mist continuously.
- When the diffuser is set at level 1, it will release mist for a short amount of time and then take a long pause. When the diffuser is set at level 3, it will release mist for a longer amount of time and take a shorter pause. The unit does not mist continuously.
  
  At low fragrance mist intensity (1), the paused period is approximately 4 minutes.
  
  At medium fragrance mist intensity (2), the paused period is approximately 2 minutes.
  
  At high fragrance mist intensity (3), the paused period is approximately 1 minute.
- There are 3 fragrance mist intensity levels, 1 (low) being the least intense and 3 (high) being the most intense. Adjust mist intensity to a higher or lower intensity level based on preference.
- SereneScent 15 ml oils last up to 30 days.*
- SereneScent sampler 60 ml oils last approximately 15 days.**
- SereneScent 120 ml oil lasts up to 30 days.**
- *30 days operation at 8 hours per day and low intensity setting 1.
- **15 or 30 days of operation at 8 hours per day and middle intensity level 2.
- Your diffuser will only work properly when using SereneScent oils. Use of any other oil is not recommended and will void diffuser warranty.
- Make sure the power is ON. If there is still no diffusion or it is weak, remove the oil bottle. Fill the empty bottle that came with diffuser with rubbing alcohol and run it through the diffuser for 30 minutes.
- The atomization head is blocked. Clean diffuser by following the cleaning instructions in the Instruction Bulletin.
- The atomization head is blocked. Clean diffuser by following the cleaning instructions in the Instruction Bulletin.
- Make sure the diffuser is always sitting vertical.
- The pump is loose or damaged. Please tighten the pump.
- The diffuser works very much like your Bluetooth speaker or other similar devices. Anyone in range of the product while in pairing mode will be able to connect through the app.
- When in the app, you will go to the Settings tab, then click Device Management. From there, it will say Delete Device at the bottom of the screen. Once you do this, the app will immediately go into search mode and will allow you to connect to any additional device around you. In the future, you will be able to be connected to multiple devices at one time and toggle between them. We are working on this feature and will update the app soon!
- Each device has a unique Product ID. The last 4 numbers/letters that you will see when connecting to your device or when you look up your device name in the Settings tab under Device Management are unique to your device. So, as an example, what you will see is ARMH-972 FAE5. The FAE5 would be your device's UNIQUE ID. Remember or mark which diffuser is which so you can easily recall them! In the future, we will allow you to name your diffuser for it to be even easier for you.
- You must have the schedule toggled OFF while you are setting your schedule. Once you have completed setting your schedule from there toggle schedule ON to save it.
- Check the schedule toggle is ON
  
  If while a schedule is active, you manually change any setting such as intensity, lighting or time (from physical device or from app) then the scheduler will be negated. After any manual operation you should toggle your schedule Off then On to ensure it is set again.
  
  We have heard feedback from our valued community and are working quickly to change this to be more user friendly. We appreciate the great feedback and patience while we quickly make these changes.

Oils FAQs

- While the 60 ml bottles are Costco exclusive, our SereneScent 120 ml and 15 ml size refills offer unbeatable savings and a wider variety of scents—enjoy more for less!
- SHOP OILS.
- SereneScent 15 ml oils last up to 30 days.*
- SereneScent sampler 60 ml oils last approximately 15 days.**
- SereneScent 120 ml oil lasts up to 30 days.**
- *30 days operation at 8 hours per day and low intensity setting 1.
- **15 or 30 days of operation at 8 hours per day and middle intensity level 2.
- Your diffuser will only work properly when using SereneScent oils. Use of any other oil is not recommended and will void diffuser warranty.
- Biobased products are derived from plants and other renewable agricultural, marine, and forestry materials. These products provide an alternative to conventional petroleum-derived products. With up to 100% of ingredients derived from renewable resources, our biobased formulas minimize our environmental impact while delivering a clean that doesn't compromise.
- Tokyo Tea
  - Triethyl Citrate
  - Cymbopogon Martini Oil
  - 2-Phenylethanol
  - Citrus Limonum
  - Citrus Grandis (Grapefruit) Peel Oil
  - Juniperus Mexicana
  - 3-Hexenol
  - Syzygium Aromaticum L.
  - Citrus Reticulata
  - Hexyl Acetate
  - Litsea Cubeba Fruit Oil
  - Ferula Galbaniflua (Galbanum) Resin Oil
- Vanilla Cedarwood
  - Triethyl Citrate
  - Vanillin
  - Gamma-Nonalactone
  - Eugenia Caryophyllus (Clove) Leaf Oil
  - Juniperus Mexicana Oil
  - Cinnamomum Zeylanicum Bark Oil
  - Bulnesia Sarmientoi Wood Oil
- White Sage & Moss
  - Triethyl Citrate
  - Amvris Balsamifera Bark Oil
  - Citrus Aurantium Dulcis (Orange) Peel Oil (Terpenes)
  - Canarium Luzonicum Gum Nonvolatiles
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Citrus Aurantium Bergamia (Bergamot) Peel Oil
  - Melaleuca Alternifolia (Tea Tree) Leaf Oil
  - Origanum Vulgare Leaf Oil
  - Pogostemon Cablin Oil
  - Elettaria Cardamomum Seed Oil
  - Citrus Paradisi (Grapefruit) Peel Oil
  - Myristica Fragrans (Nutmeg) Kernel Oil
  - Vanillin
  - Linalyl Acetate
  - Pelargonium Graveolens Flower Oil
  - Foeniculum Vulgare (Fennel) Oil
  - Jasminum Officinale (Jasmine) Flower/Leaf Extract
  - Rosa Damascena Extract
  - Propylene Glycol
  - Barosma Betulina Leaf Oil
  - Raspberry Ketone
  - Ethyl Methylphenylglycidate
  - Zingerone
  - Citrus Aurantium Bergamia (Bergamot) Peel Oil
  - Linalyl Acetate
  - Citronellyl Acetate
  - Elhyl Hydroxypyrone
  - Ionone
  - Methylbenzyl Acetate
  - Linalool
  - Dimethyl Phenethyl Acetate
  - Methylcyclopentenolone*
  - Ethyl N-Valerate*
  - Methyl Eugenol
  - Phenethyl Alcohol
  - Trans-2-Hexenoic Acid*
  - Trans-2-Hexenal*
  - Ribes Nigrum (Black Currant) Seed Oil
  - Pinene
  - Gamma Terpinene*
  - Citral
- Amalfi Bliss
  - Triethyl Citrate
  - Cananga Odorata Flower Oil
  - Benzyl Acetate
  - Phenylethyl Alcohol
  - Citrus Aurantium Dulcis (Orange) Oil
  - Cinnamomum Camphora
  - Γ-Undecalactone
  - Linalyl Acetate
  - Pelargonium Graveolens Flower Oil
  - Citrus Medica Limonum (Lemon) Peel Oil
  - Cis-3-Hexenyl Acetate
- Aspen Fir
  - Triethyl Citrate
  - Abies Sibirica Oil
  - Cedrus Atlantica Bark Oil
  - Raspberry Ketone
  - Maltol
- Enchantment
  - Triethyl Citrate
  - Phenethyl Alcohol
  - Citrus Aurantium Bergamia (Bergamot) Peel Oil
  - Myrocarpus Fastigiatus Oil
  - Amyris Balsamifera Bark Oil
  - Pogostemon Cablin Oil
  - Citrus Pararadisi (Grapefruit) Peel Oil
  - Myristica Fragrans (Nutmeg) Kernel Oil
  - Vanillin
  - Hexyl Acetate
  - Vetiveria Zizanioides Root Oil
  - Rosa Damascena Flower Oil
  - Nicotiana Tabacum*
  - Jasminum Officinale (Jasmine) Flower/Leaf Extract
- Fig & Sage
  - Triethyl Citrate
  - Juniperus Mexicana Oil
  - Pogostemon Cablin Oil
  - Citrus Aurantium Dulcis (Orange) Peel Oil
  - Cedrus Atlantica Bark Oil
  - Citronellol
  - Salvia Officinalis (Sage) Leaf Oil
  - Hexenyl Acetate
  - Gamma-Nonalactone
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Artemisia Herba-Alba Leaf Oil
  - Thuja Occidentalis Leaf Oil
  - Citrus Reticulata (Tangerine) Leaf Oil
  - Ferula Galbaniflua (Galbanum) Resin Oil
  - Isoamyl Acetate
- Forest Whisper
  - Triethyl Citrate
  - Amyris Balsamifera Bark Oil
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Juniperus Mexicana Oil (Terpenes)
  - Cymbopogon Martini Oil
  - Pogostemon Cablin Oil
  - Juniperus Mexicana Oil
  - 3-Hexenol
  - Hexenyl Acetate
  - Commiphora Myrrha Resinoid*
  - Commiphora Myrrha Oil
  - Iris Germanica Root Extract
- Freesia Pear
  - Triethyl Citrate
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Linalyl Acetate
  - Phenethyl Alcohol
  - Citrus Limon (Lemon) Peel Oil
  - Benzyl Acetate
  - Pelargonium Graveolens Flower Oil
  - Pogostemon Cablin Oil
  - Citrus Aurantium Dulcis (Orange) Peel Oil (Terpenes)
  - Amyris Balsamifera Bark Oil
  - Cymbopogon Martini Oil
  - Citrus Nobilis (Mandarin Orange) Peel Oil (Terpenes)
  - Citrus Limon (Lemon) Peel Oil
  - Litsea Cubeba Fruit Oil
  - Maltol
  - Citrus Aurantium Dulcis (Orange) Peel Oil
  - Jasminum Officinale (Jasmine) Flower/Leaf Extract
  - 3-Hexenol
  - Rosa Damascena Extract
  - Fucus Vesiculosus Extract
  - Ethyl Hexanoate*
  - Ethyl Caprylate*
- Gilded Amber & Tonka
  - Triethyl Citrate
  - Lavandula Hybrida Oil (Terpenes)
  - Benzyl Acetate
  - Pogostemon Cablin Oil
  - Citrus Limon (Lemon) Peel Oil
  - Vanillin
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Myristica Fragrans (Nutmeg) Kernel Oil
  - Cymbopogon Martini Oil
  - Vetiveria Zizanioides Root Oil
  - Illicium Verum (Anise) Fruit/Seed Oil
  - Dipteryx Odorata Seed Extract
  - Jasminum Officinale (Jasmine) Flower/Leaf Extract
- Maldives Escape
  - Triethyl Citrate
  - Cinnamomum Camphora
  - Citrus Sinensis
  - Citrus Limonum
  - Citrus Aurantium Bergamia (Bergamot) Fruit Oil
  - Dipropylene Glycol
  - Pelargonium Graveolens
  - Anethole Synthetic
  - Melaleuca Alternifolia (Tea Tree) Leaf Oil
  - Litsea Cubeba Fruit Oil
  - Abies Siberica
  - Thuja Occidentalis L.
  - Ocimum Basilicum (Basil) Oil
  - Hexyl Methyl Ketone
  - Jasminum Grandiflorum L.
  - Citrus Aurantium Amara Flower Extract
  - Barosma Betulina
- Mandarin & Basil
  - Triethyl Citrate
  - Citrus Nobilis (Mandarin Orange) Peel Oil
  - Linalyl Acetate
  - Citrus Aurantium Dulcis (Orange) Peel Oil (Terpenes)
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Pogostemon Cablin Oil
  - Citrus Paradisi (Grapefruit) Peel Oil
  - Citrus Nobilis (Mandarin Orange) Peel Oil
  - Artemisia Absinthium Oil
  - Piper Nigrum (Pepper) Fruit Oil
  - Litsea Cubeba Fruit Oil
  - Lime (Citrus Aurantifolia) Extract
  - Mentha Viridis (Spearmint) Leaf Oil
  - Pelargonium Graveolens Flower Oil
  - Thymus Vulgaris (Thyme) Flower/Leaf Oil
  - Decanal
  - Ocimum Basilicum (Basil) Oil
  - Cinnamomum Camphora (Camphor) Bark Oil
  - 3-Hexenol
- Miami Sunset
  - Triethyl Citrate
  - Gamma-Nonalactone
  - Amyris Balsamifera Bark Oil
  - Citrus Limon (Lemon) Peel Oil
  - Pinus Sylvestris Leaf Oil
  - Pogostemon Cablin Oil
  - Fusanus Spicatus Wood Oil
  - Citrus Aurantium Dulcis (Orange) Peel Oil (Terpenes)
  - Eucalyptus Globulus Leaf/Twig Oil
  - Vanillin
  - Jasminum Officinale (Jasmine) Flower/Leaf Extract
  - Dimethyl Heptenal
  - Hexenyl Acetate
  - Iris Germanica Root Extract
  - Artemisia Pallens Flower Oil
  - Viola Odorata Flower/Leaf Extract
- Moroccan Magic
  - Triethyl Citrate
  - Pogostemon Cablin Oil
  - Vanillin
  - Cinnamomum Camphora
  - Eugenia Spp.
  - Bulnesia Sarmienti
  - Anisyl Aldehyde
  - Juniperus Mexicana
  - Abies Siberica
  - Linalyl Acetate
  - Vitis Vinifera
  - Piper Nigrum
  - Artemisia Pallens
- Parisian Affair
  - Triethyl Citrate
  - Juniperus Mexicana
  - 2-Phenylethanol
  - Juniperus Virginiana L.
  - Syzygium Aromaticum L.
  - Pogostemon Cablin
  - Cymbopogon Martini Oil
  - Aldehyde C-18
  - Amyris Balsamifera
  - Citrus Aurantium Bergamia (Bergamot) Fruit Oil
  - Elettaria Cardamomum
  - Dipropylene Glycol
  - Eucalyptus Spp.
  - Guaiacol
  - Jasminum Grandiflorum L.
  - Santalum Spicata
  - Iris Pallida
- Sueded Peony
  - Triethyl Citrate
  - Phenethyl Alcohol
  - Citronellol
  - Cinnamomum Camphora (Camphor) Oil -Or- Linalool
  - Linalyl Acetate
  - Juniperus Virginiana Oil
  - Pelargonium Graveolens Flower Oil
  - Benzyl Acetate
  - Vanillin
  - Pogostemon Cablin Oil
  - Eugenia Caryophyllus (Clove) Leaf Oil
  - Cinnamomum Zeylanicum Bark Oil
  - Anisaldehyde
  - Ethyl 2-Methylbutyrate*
  - 3-Hexenol
  - Artemisia Pallens Flower Oil
  - Rosa Damascena Flower Oil

User Manuals:

mini home fragrance diffuser large home fragrance diffuser costco home fragrance diffuser

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How to:

How do I clean my diffuser?

How do I purchase more oils?

Why does the mist start and then stop?

What is the difference between level 1 (low) fragrance mist intensity and level 3 (high) fragrance mist intensity?

The mist is too strong/too weak.

How long does a refill last?

Can other product refills be used in the SereneScent Diffuser?

My diffuser is not diffusing

Little to no mist is coming out.

Oil is leaking from my diffuser.

My diffuser is spraying liquid.

My diffuser is making a strange sound.

Updating the firmware on your app

Who can connect to my diffuser through the app?

I bought two devices, how do I connect to my second device through the app?

I have two or more diffusers, and I don’t know which one is which when trying to connect through the app.

I am having trouble with the scheduler in the app. What do I do?

My schedule did not start or stop per the settings I created:

How do I purchase more oils?

How long does a refill last?

Can other product refills be used in the SereneScent Diffuser?

What does USDA Biobased formula mean?

What are the ingredients?

How to:

How do I clean my diffuser?

How do I purchase more oils?

Why does the mist start and then stop?

What is the difference between level 1 (low) fragrance mist intensity and level 3 (high) fragrance mist intensity?

The mist is too strong/too weak.

How long does a refill last?

Can other product refills be used in the SereneScent Diffuser?

My diffuser is not diffusing

Little to no mist is coming out.

Oil is leaking from my diffuser.

My diffuser is spraying liquid.

My diffuser is making a strange sound.

Updating the firmware on your app

Who can connect to my diffuser through the app?

I bought two devices, how do I connect to my second device through the app?

I have two or more diffusers, and I don’t know which one is which when trying to connect through the app.

I am having trouble with the scheduler in the app. What do I do?

My schedule did not start or stop per the settings I created:

How do I purchase more oils?

How long does a refill last?

Can other product refills be used in the SereneScent Diffuser?

What does USDA Biobased formula mean?

What are the ingredients?

Please Select Your Country

Americas

Europe

Worldwide

What is the difference between level 1 (low) fragrance mist intensity and level 3 (high) fragrance mist intensity?