ABOUT THE EQUATE HEART HEALTH APP

  • The Equate Heart Health app is asking for my location via GPS. Why does Equate need this information? 

    Android phones running version 6.0 or higher require a prompt for GPS when Bluetooth is enabled. Equate is not gathering or using this information in any way. 

  • How do I connect to my blood pressure monitor in the Bluetooth settings? 

    The Equate Heart Health app will automatically connect to your device when it is in range and broadcasting. There is no need to connect using the Bluetooth settings built into your app.

  • How do I switch profiles on my blood pressure monitor? 

    Step 1: Press the button on the side of the unit that has the icon shaped like Profile switch button

    Step 2: On the main dashboard of the app, tap on the name at the very top to switch accounts.

  • How do I enable Apple Health support on my iPhone? 

    Open the Apple Health app on your device and tap "Sources" at the bottom. Find "Equate Heart Health App" in the list, and select "Turn All Categories On." 

  • What devices are compatible with the Equate Heart Health app? 

    The Equate Heart Health app supports all mobile phones that run iOS 9.0+ or Android 5.0+. Tablets are not supported at this time.

  • What happens to my account data if I remove the app or my phone is lost? 

    Since the Equate Heart Health App does not require you to create an account online, all of the data is stored locally in your app and your blood pressure monitor. If you uninstall the app, or lose your mobile device, only the last 120 recordings from the monitor will be saved. Manual entries and notes will be lost unless backed up manually by the device. (Example: iCloud Backup, Google Drive, etc)

  • How do I turn on the Bluetooth on my Android device? 

    Navigate to your system Settings> Bluetooth options on your mobile device. (Bluetooth cannot be enabled in the Equate Heart Health app.) Note: Not all Android devices are the same. If you are unable to find these settings, contact the manufacturer of your device for more details. 

  • How do I activate Bluetooth on my Apple device? 

    Navigate to your system Settings> Bluetooth options on your mobile device. (Bluetooth cannot be enabled in the Equate Heart Health app.) 

  • How do I sync the readings with my blood pressure monitor? 

    The sync will automatically happen  after you take a reading and have the Equate Heart Health app open. If you would like to start the sync manually, simply turn on your blood pressure monitor and press the Bluetooth on the front of the device while your app is open.

  • How do I sync the time and date with my Equate Heart Health app?

    Connecting your device using the Bluetooth button or taking a normal reading will automatically sync the time and date with your phone.

  • What does the snooze feature do inside of the reminder section of the app?

    Snooze allows you to notify you again in 10 minutes if you happen to busy at the moment of the original reminder.

  • Can I change time on the snooze feature?

    Unfortunately the snooze feature is set for one 10 minute snooze per reminder.

ABOUT THE EQUATE BLOOD PRESSURE MONITOR

  • How do I turn Bluetooth on and off on my blood pressure monitor?

    While powered on, press and hold the Bluetooth icon on the front of the blood pressure monitor for 5 seconds.

  • I got an error code on my blood pressure unit. What does it mean?

    EE – Measurement error. To resolve, wrap the cuff correctly, keep arm steady during measurement, and do not talk or move. Then take new measurement.

    E1 – Air circuit abnormality. To resolve, check cuff connection, then take new measurement.

    E2 – Pressure exceeding 300 mmHg. To resolve, turn the unit off to clear, then take new measurement.

    E3 – Error determining measurement data. To resolve, take new measurement.

    E4 – Data transmission error. Monitor cannot connect to the mobile device to transmit data. To resolve, make sure Bluetooth is enabled.

    EP – System error. To resolve, turn off the monitor and measure again. If "EP" error still appears on the display, please call a Consumer Relations representative at 1-888-287-1915.

  • How does my Talking Feature work?

    To turn the Talking Feature OFF, press and hold the + button on the side for 3 seconds while the unit is off. To turn the Talking Feature ON, press and hold the + button on the side for 3 seconds while the unit is off.

  • What is Advanced Average Mode?

    When turned on, the monitor will automatically take and average 3 continuous readings, with one minute of rest in between.  To use this feature, be sure the slider on the side of the monitor is turned ON. The individual readings can be viewed through Memory Recall on the device.

ABOUT HEART HEALTH

  • Why do my readings vary?

    Blood pressure is a body parameter that is subject to normal variations throughout the day. A single reading that is different from your or your doctor's reading is not necessarily inaccurate. The average of several readings, taken under similar conditions, using the same arm, is preferred for accurate blood pressure readings.

  • What is blood pressure?

    Blood pressure is the pressure exerted on the artery walls while blood flows through the arteries. The pressure measured when the heart contracts and sends blood out of the heart is systolic (highest) blood pressure. The pressure measured when the heart dilates with blood flowing back into the heart is called diastolic (lowest) blood pressure.

  • Why measure your blood pressure?

    Health problems associated with high blood pressure are very common. High blood pressure correlates with cardiovascular diseases. Blood pressure monitoring is important for identifying those at risk for these diseases.

  • What do the colors and categories mean for my blood pressure results? 

    Following the Blood Pressure Categories set by the American Heart Association:
    AHA Blood Pressure Categories