Returning Web Orders

Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact HoMedics Consumer Relations at: 800.466.3342 prior to returning your product.

To return an item you ordered from HoMedics.com, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. HoMedics cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.

To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.

A pre-printed return label is included on your original packing slip for your convenience. But if you don't have it, returns should be sent to:

  • HoMedics Return Center
  • Dept. 168
  • 3000 Pontiac Trail
  • Commerce, MI 48390

No CODs will be accepted.

Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.

Returning Store Purchases

At HoMedics, we stand by our products. Each product is created with the highest quality components and is quality crafted for years of dependable use. We back every product with a warranty. You can refer to your product's instruction booklet for your warranty information.

If you purchased a HoMedics product from a retail store, please return it to the store at which you made the purchase.

Warranty Returns

If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, you can send it to us at the address below along with a copy of your sales slip and a physical return address. If you do not have the sales slip, simply include a brief statement telling us when you purchased or received the product. Once we receive the item, we will replace it with the same product or a comparable product, depending on availability and get it out to you as soon as we can.

  • HoMedics Warranty Center
  • Dept. 168
  • 3000 Pontiac Trail
  • Commerce, MI 48390

For your protection and in order to have proof of delivery, we recommend you return items via UPS ground or insured USPS for your protection and in order to have proof of delivery. Please retain your shipping receipt for shipping verification. Unfortunately, we are unable to accept CODs. Our typical turn around time for warranty replacements is about two to four weeks, but may be a bit longer during our high volume periods.

Warranty Returns for HoMedics Bathroom Scales

Taylor Precision Products now handles all warranty returns for HoMedics branded Bathroom Scales. For assistance in returning your product under warranty, please visit Taylor Precision Products. You may also call their customer service center at: 1-866-843-3905. Hours of operation are 10 AM - 7 PM Eastern Standard Time. Returns should be sent to:

  • Taylor Precision Products
  • 2220 Entrada del Sol, Suite A
  • Las Cruces, NM 88001