- Customer Reviews
April 21, 2015
This is the achilles tendom for the massage units, you have to replace them often I am on my fourth unit, they break were the wire enter the adaptor. Poorly made design. They need to address this issue before putting more units on the market, unless this is their bread and butter.
- -AF Veteran
October 29, 2014
This is the 3rd adaptor I have had to buy. They all break where the wire enters the adaptor. Not a safe or well built product
- -Cheap wire
- Instructions & Warranty Info
Online Support Information
- Return Policy
HoMedics Return Policy
Returning Web Orders
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact HoMedics Consumer Relations at: 800.466.3342 prior to returning your product.
To return an item you ordered from HoMedics.com, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. HoMedics cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience.
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
For more information, please visit our returns page.
BACK TO TOP