Shiatsu Massaging Cushions (SBM and QRM models)

When I turn the unit on, it makes a loud noise and the Shiatsu massage isn’t traveling up and down.

Many of our Shiatsu cushions ship with a screw in the back of the cushion that must be removed before first use. This is to protect the Shiatsu mechanism during shipment. If it is not removed, the Shiatsu massage will not operate. Use the provided Allen wrench to remove the screw. Dispose of it properly and use the provided black plug to fill the hole.

I do not have the Allen wrench. Can I get another one?

Yes, they are available through our Consumer Relations Department.

I do not have the small black plug. Can I get another one? Can I operate the cushion without it?

The black plug is not needed to operate the unit but they are available through Consumer Relations Department via email or phone.

What type of massage is it and how strong is the massage?

These units feature Shiatsu massage for the back. Shiatsu is a kneading, circular massage style. Shiatsu is a strong massage.

The shiatsu back massage is too strong.

These particular massage cushions provide an intense, shiatsu massage. Because of the nature of shiatsu massage, some people may find it to be too intense. In this case, we recommend that you place a towel between the massager and your back to lessen the intensity.

When I turn the unit off, the Shiatsu massage mechanism keeps moving.

The Shiatsu massage mechanism will always stop or “park” at the bottom of the seat back. If it is not in that position when the unit is turned off, it will continue traveling until it reaches the bottom of its track and then it will stop.

Can the unit focus on one particular area?

Yes, there are three programs: upper, lower and full back.

I have lost the adapter. How can I replace it?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Can I order a new hand control?

Sorry, but no.

How long is the warranty?

Our cushions and mats have a two-year limited warranty (valid only if this product is purchased and operated in the United States).

What is the cushion made of?

The material is man-made.

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, the cushions should never be used while sleeping.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor if you have any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

Can I use the unit outside?

No, our cushions and mats are designed for indoor, household use only.

Do you repair the product after the warranty period expires?

Sorry, but no.

How do I store my cushion?

Unplug the unit from the outlet and allow it to cool before storing it in its box or a cool, dry place. Avoid contact with sharp edges or pointed objects. Do not wrap the power cord around the unit and do not handle the unit by the controller cord.

My massage cushion has a strong odor. Is this normal?

Yes. The odor that you smell is a natural "off-gassing" from the glue used in the production of the cushion. The glue is safe and has been used for many years on several of our products without any problems. With the increase in our production rates associated with this successful product, we have had to reduce our "drying times" to meet the phenomenal demand for this product. Once produced, our cushions normally go through a "hang drying" period to air out, and we have reduced this time. Product is produced, inserted into the packages for shipment, sealed in containers, unloaded and immediately shipped to the stores. This faster turn-around has reduced the overall "airing" time and contributed to the smell. The smell however does dissipate over time once the product is opened and is not harmful.

Handheld Massagers (excludes Therapist Select™)

Are the attachments replaceable?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

How do I clean my massager?

Be sure to unplug the unit and allow it to cool. Clean it only with a soft, slightly damp sponge. Never allow water or other liquids to come in contact with the unit.

What type of massage is it and how strong is the massage? (Does not pertain to the MT-PA.)

Our handheld massagers feature an invigorating percussion massage. Vibration massage is of moderate strength.

Can I use the massager without the attachments?

No. Doing so may cause injury.

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, you should never use the massager while you are asleep.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor with any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

Can the heat be adjusted warmer or cooler?

There is only one setting for heat.

Will you repair the product after the warranty period expires?

Sorry, but no.

Handheld Massagers - Therapist Select™ Percussion

What type of massage is it and how strong is the massage?

The unit features percussion massage, which is a tapping style massage. The massage strength is adjustable.

How many pulses does it produce on high?

Approximately 3,100 per minute.

How many pulses does it produce on low?

Approximately 1,900 per minute.

Are the attachments replaceable?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Can I use the heat feature with any attachment? (pertains to units with heat only)

No, heat should be used with heat attachment only

How do I change the attachments?

Simply twist the attachment counterclockwise to remove and twist clockwise to attach.

Can I use the massager without the attachments?

No. Doing so may cause injury.

Is there any latex in the handle?

No. There is no latex in the handle.

How do I clean my massager?

Be sure to unplug the unit and allow it to cool. Clean it only with a soft, slightly damp sponge. Never allow water or other liquids to come into contact with the unit.

How long is the warranty?

Our massagers have a two-year limited warranty (valid only if this product is purchased and operated in the United States).

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, the massagers should never be used while sleeping.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor if you have any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

AntiGravity Recliner

What is the warranty period on the AntiGravity Recliner?

The recliners are covered by a two-year limited warranty (valid only if this product is purchased and operated in the United States).

Is any assembly required for the recliner?

Yes, and all the tools are provided. Please refer to the instruction manual for step-by-step instructions. If you have misplaced your instruction manual, please contact our Consumer Relations Department.

Can I purchase replacement parts?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

What is the cushion made of?

The AntiGravity cushion is made of man-made material.

How do I clean the cushion?

We recommend cleaning with a soft, damp cloth only. The massage cushion is not machine washable and must not come in contact with water or any other liquids.

Does the chair fold up for storage?

No, the chair does not fold up for storage.

What is AntiGravity?

The AntiGravity position cradles your back and elevates your legs above your head. The AntiGravity Recliner mirrors the position NASA developed to support an astronaut's ascent into orbit.

What kind of massage does the HoMedics AntiGravity Recliner provide?

The recliner features an invigorating vibration massage. Vibration-style massage is of moderate strength. The massage intensity is adjustable.

Massage Cushions & Mats

I have lost the adapter. How can I replace it?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Can I order a new hand control?

Sorry, but no.

How do I clean my cushion or mat?

Be sure to unplug the unit and allow it to cool. Clean only with a soft, slightly damp sponge. Never allow water or other liquids to come into contact with the unit.

How long is the warranty?

Our cushions and mats have a two-year limited warranty (valid only if this product is purchased and operated in the United States).

What type of massage is it and how strong is the massage? (Does not pertain to the BK-900 or Therapist Select™ models)

These units feature an invigorating vibration massage. Vibration style massage is of moderate strength. The massage intensity is also adjustable.

What is the cushion or mat made of? (Does not pertain to the LSS-10HL)

The cushion is made of a man-made material.

Is it safe for my kids to use?

The units should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, the cushions and mats should never be used while sleeping.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor if you have any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

Can I use the unit outdoors?

No, our cushions and mats are designed for indoor, household use only.

Can I use the cushion or mat without having a massage function selected?

Yes, our cushions and mats have been designed to provide complete relaxation with or without a massage.

Can I use the cushion or mat without heat?

Yes, units that include heat can be used with the massage function only or with heat and massage.

Can the heat be adjusted warmer or cooler?

There is one setting for heat.

Is there heat throughout the entire product?

Heat is located in the mid- to lower-back area.

I have the heat turned on, but it isn't working.

For your safety the product is equipped with a pressure activated switch. Heat will not operate unless pressure is applied to this switch, located on the seat bottom of the unit.

Can the cushion or mat concentrate on a certain area of my back, such as the lower back?

Many of our cushions and mats have zone control, which allows you to focus on specific body areas. You can choose a specific body area or any combination.

Do you repair the product after the warranty period expires?

Sorry, but no.

How do I store my cushion or mat?

Unplug the unit from the outlet and allow it to cool before storing it in its box or a cool, dry place. Avoid contact with sharp edges or pointed objects. Do not wrap the power cord around the unit and do not handle the unit by the controller cord.

Massaging Ottoman

I have lost the adapter. How can I replace it?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

I have misplaced one of the legs or feet. How can I replace it?

Replacement sets of legs or feet can be ordered by contacting our Consumer Relations department via email or phone. A set is four pieces.

How do I clean my ottoman?

Be sure to unplug the unit. Clean only with a soft, slightly damp sponge or clean, colorfast cloth. Never allow water or other liquids to come into contact with the unit.

What type of warranty does this product have?

This product has a two-year limited warranty (valid only if this product is purchased and operated in the United States).

What type of massage is it and how strong is the massage?

The unit features an invigorating vibration massage. Vibration style massage is of moderate strength. The massage intensity is also adjustable.

How long is the adapter or power cord?

The adapter cord is 12 feet long.

What is the ottoman covering made of?

100% polyester.

Can I sit on the ottoman?

No, this unit was not designed as a seating surface and doing so may cause injury or damage to the ottoman.

Can I stand on the ottoman?

No, standing on the unit may cause injury or damage to the ottoman.

Can I use the ottoman without having a massage function selected?

Yes, the ottoman is an excellent leg rest, with or without massage.

The noise level changes. Is there a problem?

When the massage is turned on but no weight is placed on the unit (your legs or feet), there will be a slightly louder vibration noise. This is perfectly normal and will decrease as soon as you place your legs or feet on the ottoman. Also, while the ottoman may be used on any type of floor, a carpeted surface is ideal.

There are numbers on the legs and feet and they do not match.

Actually, all the legs and feet are the same so please disregard any numbers.

Is it safe for my kids to use?

The units should not be used by children without adult supervision.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor if you have any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

Do you repair the product after the warranty period expires?

Sorry, but no.

MT-PA Handheld Massager

What type of massage is it and how strong is the massage?

The unit features percussion massage, which is a tapping style massage. The massage strength is adjustable.

Are the attachments replaceable?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Can I use the heat feature with any attachment?

No, heat should be used with heat attachment only.

How do I change the attachments?

Simply twist the attachment counterclockwise to remove and twist clockwise to attach.

Can I use the massager without the attachments?

No. Doing so may cause injury.

How many pulses does it produce?

This massager will produce approximately 2,200 pulses per minute on high and 1,200 pulses per minute on low.

Is there any latex in the overmolding, attachments or hand strap?

No, there is no latex.

Is the hand strap replaceable?

Sorry, but no.

How do I clean my massager?

Be sure to unplug the unit and allow it to cool. Clean it only with a soft, slightly damp sponge. Never allow water or other liquids to come in contact with the unit.

Can the heat be adjusted warmer or cooler?

There is only one setting for heat.

How long is the warranty?

The unit has a two-year limited warranty (valid only if this product is purchased and operated in the United States).

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, you should never use the massagers while you are asleep.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor with questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

Will you repair the product after the warranty period expires?

Sorry, but no.

SM-100 & SM-200

What type of massage is it and how strong is the massage?

The unit has Shiatsu massage, which is a circular, kneading massage style. Shiatsu is a relatively strong massage.

How would you describe the massage?

Massage nodes move in a circular motion to emulate the thumb kneading of a massage therapist.

The massage is too intense. What can I do?

Shiatsu is a rather strong form of massage. You can lessen the massage intensity by placing a towel between yourself and the unit.

Can I remove the fabric cover?

No, the fabric cover is permanently attached and cannot be removed. Removal will invalidate the warranty.

Is there any latex in the handles?

No, there is no latex in the handles.

How do I clean my massager?

Be sure to unplug the unit and allow it to cool. Clean it only with a soft, slightly damp sponge. Never allow water or other liquids to come in contact with the unit.

Is the strapping system replaceable? (Pertains to SM-200 only.)

Replacement strapping systems can be ordered by email or phone from Consumer Relations.

How long is the warranty?

Our massagers have a two-year limited warranty (valid only if this product is purchased and operated in the United States).

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, you should never use the massager while you are asleep.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor with any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.

WV-50H - Therapist Select™ Handheld Massager

What type of massage is it and how strong is the massage?

The unit has Wave Action massage, which features gentle, relaxing strokes. Wave Action is a stronger and deeper massage than vibration but it is less intense than percussion. The massage strength is also adjustable.

How would you describe the massage?

The unit has dual gliding heads for alternating strokes along the muscle and is similar to the popular Swedish massage. The lightweight design makes it very comfortable to use.

How many pulses does it produce?

On high, it produces approximately 2,900 per minute. On low, it produces approximately 1,600 per minute.

Can I use the heat feature with any attachment?

No, heat should be used with the heat attachment only.

How do I change the attachments?

Simply twist the attachment counterclockwise to remove and twist clockwise to attach.

Can I use the massager without the attachments?

No. Doing so may cause injury.

Is there any latex in the handle?

No, it has a rubberized grip.

How do I clean my massager?

Be sure to unplug the unit and allow it to cool. Clean only with a soft, slightly damp sponge. Never allow water or other liquids to come into contact with the unit.

How long is the warranty?

Our massagers have a two-year limited warranty (valid only if this product is purchased and operated in the United States).

Is it safe for my kids to use?

The unit is not a toy and should not be used by children without adult supervision.

Can I use the unit while sleeping?

No, the massager should never be used while sleeping.

Can I use this if I have a pacemaker or other medical condition?

We recommend that you consult your doctor if you have any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pace-maker, we recommend consulting a doctor before using these products.

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Scales

How do I begin using my scale?

Start by placing the scale on a hard, flat surface. Carpeted or uneven floors will affect the accuracy of the scale's readings. If your scale is not digital, simply step on the scale to see the reading. If your scale is digital, lightly press on the scale ("0" will display across the LCD) and let off. This process will make sure that the scale is set and is ready for use. If you move the scale to another area of your home, repeat this process. Any other time, you can simply step straight on the scale to see your reading.

My scale is reading "( ERR0 )." What am I doing wrong?

Any time the scale gives you this message, it is unstable and unable to lock in a weight. Make sure the scale is sitting on a hard flat surface (no carpet or rugs) and that you are standing with both of your feet centered on the unit. If you are doing these two things, and the unit is still giving you this error message, it may need to be exchanged through Customer Service. Please visit our Contact Us page and let us know about the issue.

When I step on the scale more than once, I get a different reading each time. Why?

The scale will give inaccurate readings if you keep stepping on and off of the scale within a fifteen minute period. If you want to check your weight multiple times, please wait fifteen minutes between each reading. This allows the scale ample time to reset itself.

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How often do I need to change the water?

Clean the fountain as it becomes dirty. Regularly changing the water (weekly) will help to keep the fountain cleaner, longer. Keeping the water clean prevents the water from becoming sticky and from forming microorganisms. An algaecide or humidifier treatment can also be helpful. Direct sunlight will encourage growth of microorganisms, so it is best to keep the fountain out of direct sunlight.

Do I have to use filtered or distilled water in my fountain?

Distilled water is recommended to keep the fountain cleaner for longer periods of time and reduce buildup.

Can my cat drink from the fountain?

No. A fountain should be placed where pets cannot reach it.

Can I have fish in my fountain?

No. This is not recommended because there is a pump that draws water through an intake valve.

How long will a fountain run?

The fountain is designed to run as long as there is water. However, you will need to add water occasionally as it evaporates. Please keep in mind that a fountain is an electrical appliance and should not be left unattended when running.

How do I order additional bulbs, bulb covers, adapters or parts?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Do I need to clean the inside of the pump?

There should be no need to clean the inside of the pump unless it stops working. The pump could stop working from algae buildup. See the Product Manual for instruction on removing algae from the pump. Remove the water pump inlet to access the impeller area. Then turn the rotor to ensure it is not broken or jammed.

How often will I need to add water?

You will need to add water periodically. The water will gradually evaporate and the pump will no longer be submerged completely. The water line should always be high enough to completely cover the pump. If the pump begins making a sputtering noise, you will know to add more water, BUT you should make a habit of filling the fountain BEFORE the pump makes noise. Before refilling, turn your fountain off and allow the water to drain from the fountain top back into the bowl. If you do not wait for the water to fall back down into the bowl before refilling, you may overfill the fountain and cause spillage.

How do I change the light bulb/bulb cover?

Gently remove the bulb cover by holding the bulb cover in one hand and the rubber neck in the other hand. Do not pull on the cord. Pull the light bulb straight out from its socket and replace with a new bulb. Replace the bulb cover.

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Facial Care Systems

Is my facial brush waterproof or water-resistant? (FAC-50C)

No. It is not waterproof or water-resistant. To clean attachments, first remove the attachment and then rinse the attachment under water. Rinsing the appliance under water will damage it.

Over time and use, sponges will begin to break down. We have provided eight additional sponges as replacements. Simply remove the old sponge and attach the new sponge by sticking it onto the attachment.

Is the lotion provided hypoallergenic? (FAC-IR)

It is not hypoallergenic, but it is scent-free and dye-free for sensitive skin.

What are the suction cups for? (FAC-100)

The suction cups will deeply cleanse your pores by using suction to remove impurities from below the skin's surface. The small suction cup is for the nose area and the large suction cup is for the cheeks, chin and forehead.

What are the attachments for? (FAC-100)

The brush is for cleansing, the suction cups for pore cleansing, the massage roller for toning and the sponge for moisturizing and cleansing.

How often should I cleanse my pores? (FAC-100)

This product should be used three to four times a week for normal skin.

Does the adjustable steam work for the inhaler attachment? (FAC-2)

No, the adjustable steam only works with the facial mask. If you are using the inhaler and the steam is too hot, simply move your face farther away from the steam.

My facial sauna turns off before I am done with my treatment. Why? (FAC-2)

Check the water level. This unit only holds enough water for a 15-minute treatment: 18 mL/0.6 oz. The facial sauna has a safety shutoff that will turn the sauna off when the water runs out. If you chose to experience a longer treatment, you will have to add water after 15 minutes.

The spout fell off my facial steamer. Can I use it like this? (FAC-3)

Yes, you can use it without the spout attached. However, the steam will not be directed as well. It is best to use with the spout in place. You can adjust the spout up or down for best direction.

My facial sauna turns off before I am done with my treatment. Why? (FAC-3)

Check the water level. This unit only holds enough water for approximately 17 minutes of treatment. The facial sauna has a safety shutoff that will turn the sauna off when the water runs out. If you chose to experience a longer treatment, you will have to add water after 17 minutes.

How much water should I add? (FAC-3)

A cup is provided that indicates a maximum fill of 170 mL/5.7 oz. A maximum fill will produce approximately 17 minutes of steam treatment. If you lose the cup, you can use a household measuring cup to fill to 170 mL/5.7 oz.

The steam pressure is too strong. (FAC-3)

Place the steamer farther from you and adjust the spout for the best comfort.

Can I use aromatherapy oils with my steamer? (FAC-3)

No. Aromatherapy oils are not recommended.

What is microdermabrasion?

It is a process of exfoliation with micro-crystals to remove the dead surface layers of the skin.

How often should I do microdermabrasion?

Two or three times a week.

How can I get more microdermabrasion cream?

Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.

Footbaths

Why doesn't my footbath heat the water?

Only the JS-200 Jet Spa™ Ultra actually heats water. The heat function of our other footbaths is designed to help maintain the warm water temperature; it does not heat the water, but it delays the water's cooling, keeping it warm longer. You must always fill the footbath with warm water to begin with.

What does Double the Bubbles™ mean?

Double the Bubbles is a patented technology offered by HoMedics. Prior to this, all bubble tracks were straight. HoMedics changed the track to an "S” shape to cover more area with bubble track. Therefore, more bubbles are produced.

Can my footbath be used as a dry massager?

No. The footbath should not be used dry. It should only be used with water.

Can I use my footbath with Epsom salts or oil additives?

We recommend only oil additives be used with your footbath.

We do not recommend Epsom salts due to the fact that they will crystallize and block the holes in the unit. Should you choose to use a liquid additive, use them sparingly and be sure to clean the unit thoroughly after use.

How do I clean my footbath?

Unplug the footbath and empty all water. Wipe down with a soft cloth or use a mild cleanser to clean the walls of the tub. Rinse thoroughly so that no cleanser residue remains.

How much water do I fill the tub with, and what kind of water do I use?

There is a fill line on the inside of the tub. The water should be no higher than this line. Fill with regular tap water.

The water temperature in my footbath seems to be cooling very quickly. Is this normal?

The bubbles on these products are created by utilizing the air outside the footbath. Since the air is much cooler than the warm water temperature, this will cool the water quickly. However, the heat feature will help to maintain the heat while using the bubbles. Without it, the water would cool much quicker than 10-15 minutes.

Manicure & Pedicure

What does "cord-cordless" mean? (MAN-170)

This appliance can be used with or without the cord attached. After charging the appliance, detach the cord for convenient cordless use. Or use it with the cord attached while it is charging.

How do I use the nail dryer?

First insert two AA batteries into the battery compartment. Then, after applying nail polish, gently place your hand in the dryer compartment. Gentle pressure will turn the dryer on. Hold your hand in place until you think your polish is dry.

What is the difference between the manicure and pedicure attachments?

The manicure attachments are smaller for the hand, and the pedicure attachments are larger for the feet.

Why doesn't my appliance work with the cord plugged in? (MAN-150)

This appliance is rechargeable only. This means that the cord is for recharging only. Once the unit is fully charged, unplug the cord and use. The appliance will not work while it is charging.

Paraffin Baths

How do I remove the paraffin wax if I have spilled it?

Allow the paraffin wax to cool and harden. For porous surfaces, scrape off as much wax as possible. Use either a blow dryer or steam iron (on top of a paper towel) to melt the excess paraffin wax. Use a clean cloth or paper towels to blot the remaining paraffin wax. Mineral spirits (available at most grocery, hardware and discount stores) can be used to remove any traces of wax. Spot removers may also be used prior to washing. Place item in the washing machine. Always check the garment's cleaning instructions before laundering. Contact your local cleaner for recommendations. For carpet, follow the same instructions as listed above. However, if there is a question about colorfastness and the use of mineral spirits, you should test a small area first or consult a commercial cleaner. For non-porous surfaces, first remove any pieces of solidified paraffin wax by scraping with an object that won't scratch the surface. Then use an all-purpose cleaner (such as Formula 409 or Soft Scrub). Before using the cleaner, read the label to verify that the cleaner can be used on the surface in question.

How frequently can I use the paraffin bath?

There is no limit on how often you can use the paraffin baths.

Can I put the paraffin wax back in the unit after I have peeled it off?

If your paraffin bath is for your own personal use, then yes, you can place the used wax back into the tub for re-melting. This will also save you from having to refill it as often. However, if you do reuse the paraffin wax, you will have to clean the unit more often, due to additional debris.

Should my paraffin wax be solidifying when I have the setting on ”keep warm?" (Pertains to units with adjustable temperature controls only.)

It is not uncommon for your paraffin to get a film on the top or solidify while in the "keep warm" setting. Turn the dial to the right to melt the paraffin wax at least one hour before use. It also helps to stir the wax as it is melting, to speed things up.

Why does the paraffin bath not have an On/Off switch? (Pertains to units with adjustable temperature controls only.)

The paraffin bath is not designed to be turned on and off frequently and therefore does not need an On/Off switch. We recommend that you unplug your unit if you do not intend to use it in a 48- to 72-hour period.

How can I get more wax?

You can buy more wax at homedics.com or find it a retailer near you by clicking here. Many retailers also carry a two-pound refill that also comes with 20 liners. You also may order replacement parts using the form in the instruction booklet that offers wax, liners, and mitts and boots.

When I turn my paraffin bath on, the light is red. Can I dip when the light is red? (Pertains to PAR-70 only.)

No. The red is a ”wait indicator” signaling that the bath is heating the wax to melt. Once the wax is melted, the bath will then cool slightly for comfortable dipping. The indicator light will change to green when the wax is safe for dipping.

There is no adjustable temperature control on my unit and the wax is too hot. What should I do? (Pertains to PAR-70 only.)

If the temperature is too hot, try leaving the lid open for a short time to cool the wax slightly. If the wax starts to solidify, then close the lid again.

How do I open the lid? (Pertains to PAR-70 only)

Press on the large oval button where it states ”Press to open.” This will unlatch the lid.

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What is a sound machine intended to do?

Most people use sound machines to help them relax or sleep. Sound machines are recommended to mask sounds that you cannot control to aid sleep. This can result in better sleep so that you feel more rested. Sound machines are also ideal for use while reading or studying.

Can I add sounds to my sound machine?

Sorry, but no. The machine has prerecorded sounds that cannot be changed.

My sound machine has an atomic clock feature. How do I use this function?

Please refer to your instruction booklet for details on using this function. If you have misplaced your instruction booklet, you can download them through this website. Please visit our Customer Support page to locate your model and then find the instruction booklet under the ”Support Information” heading.

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