How often do I need to change the water?
Clean the fountain as it becomes dirty. Regularly changing the water (weekly) will help to keep the fountain cleaner, longer. Keeping the water clean prevents the water from becoming sticky and from forming microorganisms. An algaecide or humidifier treatment can also be helpful. Direct sunlight will encourage growth of microorganisms, so it is best to keep the fountain out of direct sunlight.
Do I have to use filtered or distilled water in my fountain?
Distilled water is recommended to keep the fountain cleaner for longer periods of time and reduce buildup.
Can my cat drink from the fountain?
No. A fountain should be placed where pets cannot reach it.
Can I have fish in my fountain?
No. This is not recommended because there is a pump that draws water through an intake valve.
How long will a fountain run?
The fountain is designed to run as long as there is water. However, you will need to add water occasionally as it evaporates. Please keep in mind that a fountain is an electrical appliance and should not be left unattended when running.
How do I order additional bulbs, bulb covers, adapters or parts?
Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.
Do I need to clean the inside of the pump?
There should be no need to clean the inside of the pump unless it stops working. The pump could stop working from algae buildup. See the Product Manual for instruction on removing algae from the pump. Remove the water pump inlet to access the impeller area. Then turn the rotor to ensure it is not broken or jammed.
How often will I need to add water?
You will need to add water periodically. The water will gradually evaporate and the pump will no longer be submerged completely. The water line should always be high enough to completely cover the pump. If the pump begins making a sputtering noise, you will know to add more water, BUT you should make a habit of filling the fountain BEFORE the pump makes noise. Before refilling, turn your fountain off and allow the water to drain from the fountain top back into the bowl. If you do not wait for the water to fall back down into the bowl before refilling, you may overfill the fountain and cause spillage.
How do I change the light bulb/bulb cover?
Gently remove the bulb cover by holding the bulb cover in one hand and the rubber neck in the other hand. Do not pull on the cord. Pull the light bulb straight out from its socket and replace with a new bulb. Replace the bulb cover.
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