Is my facial brush waterproof or water-resistant? (FAC-50C)
No. It is not waterproof or water-resistant. To clean attachments, first remove the attachment and then rinse the attachment under water. Rinsing the appliance under water will damage it.
Over time and use, sponges will begin to break down. We have provided eight additional sponges as replacements. Simply remove the old sponge and attach the new sponge by sticking it onto the attachment.
Is the lotion provided hypoallergenic? (FAC-IR)
It is not hypoallergenic, but it is scent-free and dye-free for sensitive skin.
What are the suction cups for? (FAC-100)
The suction cups will deeply cleanse your pores by using suction to remove impurities from below the skin's surface. The small suction cup is for the nose area and the large suction cup is for the cheeks, chin and forehead.
What are the attachments for? (FAC-100)
The brush is for cleansing, the suction cups for pore cleansing, the massage roller for toning and the sponge for moisturizing and cleansing.
How often should I cleanse my pores? (FAC-100)
This product should be used three to four times a week for normal skin.
Does the adjustable steam work for the inhaler attachment? (FAC-2)
No, the adjustable steam only works with the facial mask. If you are using the inhaler and the steam is too hot, simply move your face farther away from the steam.
My facial sauna turns off before I am done with my treatment. Why? (FAC-2)
Check the water level. This unit only holds enough water for a 15-minute treatment: 18 mL/0.6 oz. The facial sauna has a safety shutoff that will turn the sauna off when the water runs out. If you chose to experience a longer treatment, you will have to add water after 15 minutes.
The spout fell off my facial steamer. Can I use it like this? (FAC-3)
Yes, you can use it without the spout attached. However, the steam will not be directed as well. It is best to use with the spout in place. You can adjust the spout up or down for best direction.
My facial sauna turns off before I am done with my treatment. Why? (FAC-3)
Check the water level. This unit only holds enough water for approximately 17 minutes of treatment. The facial sauna has a safety shutoff that will turn the sauna off when the water runs out. If you chose to experience a longer treatment, you will have to add water after 17 minutes.
How much water should I add? (FAC-3)
A cup is provided that indicates a maximum fill of 170 mL/5.7 oz. A maximum fill will produce approximately 17 minutes of steam treatment. If you lose the cup, you can use a household measuring cup to fill to 170 mL/5.7 oz.
The steam pressure is too strong. (FAC-3)
Place the steamer farther from you and adjust the spout for the best comfort.
Can I use aromatherapy oils with my steamer? (FAC-3)
No. Aromatherapy oils are not recommended.
What is microdermabrasion?
It is a process of exfoliation with micro-crystals to remove the dead surface layers of the skin.
How often should I do microdermabrasion?
Two or three times a week.
How can I get more microdermabrasion cream?
Many replacement parts can be ordered online. Visit our Parts & Accessories page for instructions or contact our Consumer Relations Department for help in ordering.
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