What type of massage is it and how strong is the massage?
The unit has Shiatsu massage, which is a circular, kneading massage style. Shiatsu is a relatively strong massage.
How would you describe the massage?
Massage nodes move in a circular motion to emulate the thumb kneading of a massage therapist.
The massage is too intense. What can I do?
Shiatsu is a rather strong form of massage. You can lessen the massage intensity by placing a towel between yourself and the unit.
Can I remove the fabric cover?
No, the fabric cover is permanently attached and cannot be removed. Removal will invalidate the warranty.
Is there any latex in the handles?
No, there is no latex in the handles.
How do I clean my massager?
Be sure to unplug the unit and allow it to cool. Clean it only with a soft, slightly damp sponge. Never allow water or other liquids to come in contact with the unit.
Is the strapping system replaceable? (Pertains to SM-200 only.)
Replacement strapping systems can be ordered by email or phone from Consumer Relations.
How long is the warranty?
Our massagers have a two-year limited warranty (valid only if this product is purchased and operated in the United States).
Is it safe for my kids to use?
The unit is not a toy and should not be used by children without adult supervision.
Can I use the unit while sleeping?
No, you should never use the massager while you are asleep.
Can I use this if I have a pacemaker or other medical condition?
We recommend that you consult your doctor with any questions related to your health. In case of pregnancy, diabetes, illness or if you have a pacemaker, we recommend consulting a doctor before using these products.
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